REFUND POLICY

Things happen - we understand.

The goal of our refund policy is for our customers, members and instructors to have a great experience. While some policies are more complicated because some provisions are required by law, we want this to be as simple as possible.

Class registrations are final when purchased. This is because our instructors must make preparations, such as buying materials, so that every student has a great experience. If for any reason you must cancel your registration, please let us know. We may be able to arrange for a partial credit for a future class or allow you to transfer your registration to another person. If you are unsure whether you can attend a class on the offered date/time, we recommend that you wait to register until you are certain you can attend.

While we hope this rarely happens, there could be an instance when a class might be canceled. For example, this will happen when something is out of our control (e.g. weather). If this happens, we will work with you to register for a new class or to provide a refund.

If you have an issue with any class that you’ve completed, we must be notified within 24 hours of the end of that class. We want to make sure you had a great experience and will reach out to the class instructors to get more information. If your class is part of a series, you must notify us within 24 hours of the specific class of issue.